KEEP CUSTOMERS

HAPPY

Social CRM is completely integrated to every aspect of BoomSonar Suite.
Employ social media as a customer service channel, connect with customers, and increase customer satisfaction.

SOCIAL
CUSTOMER RELATIONSHIP MANAGEMENT

Leverage social media data to increase customer satisfaction, get better customer retention, and grow your business.

Social CRM

Reply to your customers, gather user data, analyze the patterns, and increase customer satisfaction.

Know Your Customers

Create user cards, see the details of each user, get demographic info, reach your previous conversations.

Assign Tasks

Assign tasks to your team, see your open tasks, the current situation, and team performance.

Fully Integrated

Get CRM data from each and every module of BoomSonar Suite, take action on a single integrated platform.

Leverage Social Data

Employ social media as a customer service channel, connect with the customers

Deep Data Filters

Filter your results by date, category, type, sentiment, tags, topics and more

Share Workload

Get all your team onboard, assign results, and share your workload with others

Analyze Dialogue

Reach all previous conversations with customers, know their history with you

Unlimited Results

No result limits! Monitor every conversation, analyze thousands of results

Complete Archive

All your actions are archived in the database and always ready to reach

Excel Exports

Download all your results in Microsoft Excel format with a single click

Easy Processing

Categorize, tag and analyze data with an easy to use interface

OVERVIEW

USE SOCIAL MEDIA
FOR YOUR CUSTOMERS

Social CRM is completely integrated with every aspect of BoomSonar Suite. Use the advanced listening capabilities of BoomSonar Suite to employ social media as a customer service channel!

Use monitoring, social media management, reputation management or other data to find customer queries, assign tickets, reply and connect with customers. Build deeper customer relationships with the Social CRM.

Integrated Platform to Keep Customers Happy

Analyze customer problems, find solutions

 Get data from every module of BoomSonar Suite

 Create detailed user information cards

 See the conversation history with the user

Increase customer satisfaction

 Easy integration to third party CRM systems

USER CARDS

LEARN MORE ABOUT
YOUR CUSTOMERS

Reach All Information About Users in a Single Point

The user cards of the Social CRM system helps you to reach all your knowledge on users in a single point and helps you to know them.

Reach the data such as the previous conversations with the user, profile information, accounts on all social media channels, websites, contact information and demographic data in a single point, create custom replies and care for your customers.

COLLABORATION

SHARE YOUR
WORKLOAD

Keep Your Whole Team On Board

Social CRM is designed as a multi-user system. You can assign tasks to each member of your team, see the progress of each task, get help from other departments within your company, add notes and analyze your CRM workflow with ease.

Social CRM also has great reporting capabilities. You can easily visualize the performance of each team member, see the metrics for every user, and create a better CRM workflow.

ALL-IN-ONE
SOCIAL CRM

Monitor customer feedback

Manage customer relations

Get data from all social networks

Complete integration to all BoomSonar Suite

Real-time platform

No result limits

Unlimited result archive

Get suggestions from Smart Algorithm

User cards

See previous conversations

Customizable dashboards

 Analyze workflow

Microsoft Excel data export

Advanced filtering options

Single-click data processing

Easy integration to 3rd party platforms

Start Social CRM

The most comprehensive solution for brands and agencies!
Try the BoomSonar Suite demo, start real-time social customer relationship management on all channels.
REQUEST A DEMO